Top Up

Add credits to your Float16 account to use GPU instances and other services.

How to Top Up

From the Payment Page

1. Click on your balance in the top navigation bar
2. On the Payment page, click the Top-up button
3. Enter the amount you want to add
4. Complete the payment

Setting Up Payment Method

Before you can top up, set up your payment method via Stripe:

1. Go to Payment > Overview
2. Click Go to Stripe
3. Add your credit or debit card
4. Return to Float16 to top up

Payment Methods

Credit/Debit Cards

Supported cards (via Stripe):

• Visa
• Mastercard
• Other cards supported by Stripe

Payment is processed instantly and credits are added to your account immediately.

Bank Transfer

For bank transfers:

1. Contact support@float16.cloud
2. Request bank transfer details
3. Make the transfer
4. Credits will be added after verification (1-2 business days)

Viewing Top-up History

Credit Tab

View all credits added to your account:

1. Go to Payment > Credit tab
2. See credit history with:
   • Amount
   • Credit name
   • Effective date
   • Expiry date

Balance History Tab

Track all transactions including top-ups and deductions:

1. Go to Payment > Balance History tab
2. Filter by month
3. View all credit additions and usage deductions

Invoices

Monthly invoices are available in the Invoice tab:

1. Go to Payment > Invoice tab
2. Click on an invoice ID to view details in Stripe
3. Download or print invoices as needed

Need Help?

For billing inquiries or assistance:

• Email: support@float16.cloud
• Use the Contact Support button on the Payment page

Next Steps

• Billing Overview - Understand how billing works
• Apply Coupons - Redeem coupon codes